DDU menu doesn't appear when booting into safe mode

[François Zeayon]

Hi.

I downloaded DDU for the first time today (V15.7.5.2).
This software didn't seem to run properly after booting into safe mode.

The workaround was to copy DDU directory on root path of any of my disks. It seems that a space in the DDU path may lead to a failure of DDU, translated to a "this software does nothing other than booting into safe mode" problem.

This warkaround applied, it only remains me to thank you for this tool.

[Wagnard]

Hi.

I downloaded DDU for the first time today (V15.7.5.2).
This software didn't seem to run properly after booting into safe mode.

The workaround was to copy DDU directory on root path of any of my disks. It seems that a space in the DDU path may lead to a failure of DDU, translated to a "this software does nothing other than booting into safe mode" problem.

This warkaround applied, it only remains me to thank you for this tool.

Can you give me the old path you had with DDU when you had the problem?

[François Zeayon]

I can PM you the exact one. It was with this format:

C:\Users\My Account\Software\Drivers\CG\deletion\DDU

[Wagnard]

I can PM you the exact one. It was with this format:

C:\Users\My Account\Software\Drivers\CG\deletion\DDU

Yes if you can PM me the exact. Also did it fail to run when it tried to start on its own or even you you tried to manually start it?
Was there an error message?

[François Zeayon]

It failed to run in every cases in Windows 10 safe mode with mentioned path.

[Wagnard]

It failed to run in every cases in Windows 10 safe mode with mentioned path.

Was there any error messages?

[François Zeayon]

None. :/

[Wagnard]

None. :/

Thanks for your report, we will try to sort this out.

I guess DDU was also failing to launch in normal mode?

[François Zeayon]

I tried tonight: yes, same behavior.

[Wagnard]

I tried tonight: yes, same behavior.

I tried to repro on my end and it always worked.

Can you email me a Teamviewer ID and Pass so I can check directly with you on your system and there I may be able to get a log or understand more what is going on.

I think you speak French, so am I.