Win 10 x64 Creators Update -- DDU Doesn't Start

[cryohellinc]

Good day,

Having an odd issue with DDU, after installing Creators update. It just doesn't start. After clicking, nothing happens. Tried running via admin, and different compatibility modes, result is the same.

Any ideas here?

[Wagnard]

Good day,

Having an odd issue with DDU, after installing Creators update. It just doesn't start. After clicking, nothing happens. Tried running via admin, and different compatibility modes, result is the same.

Any ideas here?

No issue on my end here with the creator update. Tested under a VM.

Check your event log for error related to DDU or try to to start our system manually in Safe Mode and see if it start there.

[stevenstrike]

Same problem here is the event log :

Code: Select all

Nom de l’application défaillante Display Driver Uninstaller.exe, version : 17.0.6.1, horodatage : 0x58cbe74c
Nom du module défaillant : d3d9.dll, version : 10.0.15063.0, horodatage : 0x631de416
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000000fd0c
ID du processus défaillant : 0x285c
Heure de début de l’application défaillante : 0x01d2a9762400f047
Chemin d’accès de l’application défaillante : Z:\Downloads\Apps\DDU v17.0.6.1\Display Driver Uninstaller.exe
Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\d3d9.dll
ID de rapport : 9bcde63c-1f81-4445-bdb0-799a309cb5c3
Nom complet du package défaillant : 
ID de l’application relative au package défaillant : 

Please excuse me for the report in French,
Windows also report it is using .Net Framework 4.7

[Wagnard]

Same problem here is the event log :

Code: Select all

Nom de l’application défaillante Display Driver Uninstaller.exe, version : 17.0.6.1, horodatage : 0x58cbe74c
Nom du module défaillant : d3d9.dll, version : 10.0.15063.0, horodatage : 0x631de416
Code d’exception : 0xc0000005
Décalage d’erreur : 0x000000000000fd0c
ID du processus défaillant : 0x285c
Heure de début de l’application défaillante : 0x01d2a9762400f047
Chemin d’accès de l’application défaillante : Z:\Downloads\Apps\DDU v17.0.6.1\Display Driver Uninstaller.exe
Chemin d’accès du module défaillant: C:\WINDOWS\SYSTEM32\d3d9.dll
ID de rapport : 9bcde63c-1f81-4445-bdb0-799a309cb5c3
Nom complet du package défaillant : 
ID de l’application relative au package défaillant : 

Please excuse me for the report in French,
Windows also report it is using .Net Framework 4.7

No problem, My first language is french (from Quebec, Canada)

As I can see at first, it fail under the d3d3.dll module.
Either check if you have ever modified this file or modified Direct3D in general or it could simply be a graphic card driver issue with the Creator Update.

An alternative would be to manually boot into safe mode and launch DDU from there.

[stevenstrike]

The date that file was modified shows that it was the creators update that modified it.

I tried to reinstall dx9 June 2010 Redist + Latest AMD drivers to check, but the problem persists.

I also have this problem with some other .Net apps (not all of them though, and the version of .net framework they were compiled with seems to not matter at all)

Edit : Closing MSI Afterburner + RTSS resolved it, but it was working before the Creators Update

Edit 2 : Instead of closing Afterburner + RTSS, just add a profile in RTSS, point it to the DDU .exe and set it's app detection level to none.

[cryohellinc]

stevenstrike
Steven, thank you so much. This works now!

I dont understand why does this happen now. How is it even related.

[GuiSC]

I recently updated to creators update and ddu V17.0.6.1 not open, when i enter windows in safe mode it works normally

windows events

Aplicativo: Display Driver Uninstaller.exe
Versão do Framework: v4.0.30319
Descrição: O processo foi terminado devido a uma exceção sem tratamento.
Informações da Exceção: código da exceção c0000005, endereço da exceção 00007FFF92D3FD0C


Nome do aplicativo com falha: Display Driver Uninstaller.exe, versão: 17.0.6.1, carimbo de data/hora: 0x58cbe74c
Nome do módulo com falha: d3d9.dll, versão: 10.0.15063.0, carimbo de data/hora: 0x631de416
Código de exceção: 0xc0000005
Deslocamento da falha: 0x000000000000fd0c
ID do processo com falha: 0x1e4c
Hora de início do aplicativo com falha: 0x01d2b4e53cb44b55
Caminho do aplicativo com falha: B:\ddu\Display Driver Uninstaller.exe
Caminho do módulo com falha: C:\WINDOWS\SYSTEM32\d3d9.dll
ID do Relatório: 76ca767f-f2eb-4d33-bf53-d3d7fe44aa60
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:


all dx updated by dxwebsetup

[Wagnard]

I recently updated to creators update and ddu V17.0.6.1 not open, when i enter windows in safe mode it works normally

windows events

Aplicativo: Display Driver Uninstaller.exe
Versão do Framework: v4.0.30319
Descrição: O processo foi terminado devido a uma exceção sem tratamento.
Informações da Exceção: código da exceção c0000005, endereço da exceção 00007FFF92D3FD0C


Nome do aplicativo com falha: Display Driver Uninstaller.exe, versão: 17.0.6.1, carimbo de data/hora: 0x58cbe74c
Nome do módulo com falha: d3d9.dll, versão: 10.0.15063.0, carimbo de data/hora: 0x631de416
Código de exceção: 0xc0000005
Deslocamento da falha: 0x000000000000fd0c
ID do processo com falha: 0x1e4c
Hora de início do aplicativo com falha: 0x01d2b4e53cb44b55
Caminho do aplicativo com falha: B:\ddu\Display Driver Uninstaller.exe
Caminho do módulo com falha: C:\WINDOWS\SYSTEM32\d3d9.dll
ID do Relatório: 76ca767f-f2eb-4d33-bf53-d3d7fe44aa60
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:


all dx updated by dxwebsetup

See previous post, the solution is already there/ (close MSI afterburner, or any application that use the RTSS)