[Solved]Can't start uninstall process

Display Driver Uninstaller (DDU) is a driver removal tool that can help you completely remove AMD (ATI), NVIDIA and Intel graphics drivers.
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fei78
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Joined: Fri Apr 04, 2025 12:17 pm

[Solved]Can't start uninstall process

Post by fei78 »

Hi, I'm new here, I found a problem with new version of DDU.
It can't start uninstall process, because missing file "\settings\AMD\servicesaudio.cfg"

Image

This is the log file.
https://1drv.ms/u/c/fb91c26a957ea290/Eb ... A?e=UirReh

Thanks.
Last edited by fei78 on Fri Apr 04, 2025 4:31 pm, edited 1 time in total.
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Wagnard
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Re: Can't start uninstall process

Post by Wagnard »

fei78 wrote: ↑Fri Apr 04, 2025 12:34 pm Hi, I'm new here, I found a problem with new version of DDU.
It can't start uninstall process, because missing file "\settings\AMD\servicesaudio.cfg"

Image

This is the log file.
https://1drv.ms/u/c/fb91c26a957ea290/Eb ... A?e=UirReh

Thanks.
Try redownloading and re-installing / extracting. The file "\settings\AMD\servicesaudio.cfg" is supposed to be there.
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fei78
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Joined: Fri Apr 04, 2025 12:17 pm

Re: Can't start uninstall process

Post by fei78 »

Wagnard wrote: ↑Fri Apr 04, 2025 12:40 pm Try redownloading and re-installing / extracting. The file "\settings\AMD\servicesaudio.cfg" is supposed to be there.


Yes, I did that, but without success, the problem still exists.
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Wagnard
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Re: Can't start uninstall process

Post by Wagnard »

fei78 wrote: ↑Fri Apr 04, 2025 3:32 pm
Wagnard wrote: ↑Fri Apr 04, 2025 12:40 pm Try redownloading and re-installing / extracting. The file "\settings\AMD\servicesaudio.cfg" is supposed to be there.


Yes, I did that, but without success, the problem still exists.
I don't know what you are doing but it seems wrong. Are you using the installer version or the portable ?
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fei78
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Joined: Fri Apr 04, 2025 12:17 pm

Re: Can't start uninstall process

Post by fei78 »

Wagnard wrote: ↑Fri Apr 04, 2025 3:47 pm
I don't know what you are doing but it seems wrong. Are you using the installer version or the portable ?
I using the portable version, I just choose to uninstall AMD graphics card driver, click start, then that problem happened.
Last edited by fei78 on Fri Apr 04, 2025 4:03 pm, edited 1 time in total.
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Wagnard
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Re: Can't start uninstall process

Post by Wagnard »

fei78 wrote: ↑Fri Apr 04, 2025 4:01 pm
Wagnard wrote: ↑Fri Apr 04, 2025 3:47 pm
I don't know what you are doing but it seems wrong. Are you using the installer version or the portable ?
I using the portable version, I just choose to uninstall AMD graphics card driver, then that problem happened.
How did you used the portable ? you must double click on it, it will then ask you where to extract it.
Your error happens usually if you tried to extract it manually.
Also, do not extract it in a "OneDrive" folder. That won't work well in safe mode
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fei78
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Joined: Fri Apr 04, 2025 12:17 pm

Re: Can't start uninstall process

Post by fei78 »

Wagnard wrote: ↑Fri Apr 04, 2025 4:03 pm How did you used the portable ? you must double click on it, it will then ask you where to extract it.
Your error happens usually if you tried to extract it manually.
Also, do not extract it in a "OneDrive" folder. That won't work well in safe mode
Oh, I get it.
Thank you.
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