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[Solved]Can't start uninstall process
Posted: Fri Apr 04, 2025 12:34 pm
by fei78
Hi, I'm new here, I found a problem with new version of DDU.
It can't start uninstall process, because missing file "\settings\AMD\servicesaudio.cfg"
This is the log file.
https://1drv.ms/u/c/fb91c26a957ea290/Eb ... A?e=UirReh
Thanks.
Re: Can't start uninstall process
Posted: Fri Apr 04, 2025 12:40 pm
by Wagnard
Try redownloading and re-installing / extracting. The file "\settings\AMD\servicesaudio.cfg" is supposed to be there.
Re: Can't start uninstall process
Posted: Fri Apr 04, 2025 3:32 pm
by fei78
Wagnard wrote: ↑Fri Apr 04, 2025 12:40 pm
Try redownloading and re-installing / extracting. The file "\settings\AMD\servicesaudio.cfg" is supposed to be there.
Yes, I did that, but without success, the problem still exists.
Re: Can't start uninstall process
Posted: Fri Apr 04, 2025 3:47 pm
by Wagnard
fei78 wrote: ↑Fri Apr 04, 2025 3:32 pm
Wagnard wrote: ↑Fri Apr 04, 2025 12:40 pm
Try redownloading and re-installing / extracting. The file "\settings\AMD\servicesaudio.cfg" is supposed to be there.
Yes, I did that, but without success, the problem still exists.
I don't know what you are doing but it seems wrong. Are you using the installer version or the portable ?
Re: Can't start uninstall process
Posted: Fri Apr 04, 2025 4:01 pm
by fei78
Wagnard wrote: ↑Fri Apr 04, 2025 3:47 pm
I don't know what you are doing but it seems wrong. Are you using the installer version or the portable ?
I using the portable version, I just choose to uninstall AMD graphics card driver, click start, then that problem happened.
Re: Can't start uninstall process
Posted: Fri Apr 04, 2025 4:03 pm
by Wagnard
fei78 wrote: ↑Fri Apr 04, 2025 4:01 pm
Wagnard wrote: ↑Fri Apr 04, 2025 3:47 pm
I don't know what you are doing but it seems wrong. Are you using the installer version or the portable ?
I using the portable version, I just choose to uninstall AMD graphics card driver, then that problem happened.
How did you used the portable ? you must double click on it, it will then ask you where to extract it.
Your error happens usually if you tried to extract it manually.
Also, do not extract it in a "OneDrive" folder. That won't work well in safe mode
Re: Can't start uninstall process
Posted: Fri Apr 04, 2025 4:06 pm
by fei78
Wagnard wrote: ↑Fri Apr 04, 2025 4:03 pm
How did you used the portable ? you must double click on it, it will then ask you where to extract it.
Your error happens usually if you tried to extract it manually.
Also, do not extract it in a "OneDrive" folder. That won't work well in safe mode
Oh, I get it.
Thank you.