AMD Driver Reinstallation Fails After Using DDU

[annawhite]

Hi all, I'm new to the forum and hoping someone can help. I used the latest version of DDU to clean out my AMD GPU drivers (Radeon RX 6700 XT) in Safe Mode on Windows 11. The cleaning process seemed to go fine, and the system restarted without issues. However, when I tried to reinstall the latest AMD Adrenalin drivers, the installer either fails midway or completes without actually installing the driver; Device Manager still shows Microsoft Basic Display Adapter. I've tried redownloading the installer and disabling Windows Update driver installation during the process, but no luck. Is there something else I need to clear or reset after using DDU?

[Wagnard]

Hi all, I'm new to the forum and hoping someone can help. I used the latest version of DDU to clean out my AMD GPU drivers (Radeon RX 6700 XT) in Safe Mode on Windows 11. The cleaning process seemed to go fine, and the system restarted without issues. However, when I tried to reinstall the latest AMD Adrenalin drivers, the installer either fails midway or completes without actually installing the driver; Device Manager still shows Microsoft Basic Display Adapter. I've tried redownloading the installer and disabling Windows Update driver installation during the process, but no luck. Is there something else I need to clear or reset after using DDU?

Hi,
Normally you don't have anything to do after a DDU run.
Just be sure that if you blocked updates of the GPU in any matter , you must revert that before installing your new driver.

If you wish, you can zip the DDU logs folder located within the DDU folder and email it to [email protected]
I may me able to see if something was wrong with your computer prior usage.